If you're accessing Box from your web browser, you can use one of two methods to upload files and folders:

• Drag and Drop
• File Browser

You can easily upload files or send attachments to a specific Box folder by email when you enable the Allow uploads to this folder via email option. You can then forward email attachments or send files to the email address generated for that folder to upload your files. If you decide to forward email attachments to the folder, only the attachments will be uploaded, not the content of the message.

1. Select the folder you'd like from your account or create a new folder

2. Once you're in the folder, click the More button (a), and navigate to Folder Properties > Email Options (b)


3. From the Email Options tab in the Folder Properties window (shown below), select the Allow uploads to this folder via email option. A unique email address will be generated for the folder in the field below this option (see section 'a' in the image below): 
 

4. You can copy this email address to your clipboard and enter it as a contact in your email address book or simply paste it into the "to" line of an email with attachments. You can also enable settings for the email upload option that will Only allow uploads from collaborators in this folder, or automatically Overwrite same-name files when uploading by email or widget. 

5. Click Save to apply your settings (see b in the image above). 

Please note the following: 

• Upload via email only works for file attachments, the body of the email will not be uploaded to Box.
• The cumulative size of the attachments cannot exceed 80MB.
• The folder owner and sender will receive a notification that files were uploaded successfully.
• Collaborators will also receive a notification if upload notifications are enabled for the folder

To download a file or folder, click on the little box with the downward arrow and select 'Download.' This will start the download process. To download multiple files, check the box shown on the right hand side of each file. Once you have selected all applicable files scroll to the top of the file display area and click the download arrow as shown below. A pop-up window will appear asking you to confirm if you would like to download the selected files or folders. If you click 'Okay' the filesor folders will be downloaded.

If you are having trouble uploading files or folders, please try the following troubleshooting steps:

1. Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
2. If you are using the Upload Folders (Bulk Upload) feature, you must have Java installed on your computer.
   Recommended Operating Systems: Windows 7, Vista or XP. Mac 0S X 10.6 or higher.
3. Make sure you are uploading files smaller than the 5GB maximum.
4. Within the 'Upload' drop-down menu there are two options: 'Upload Files' or 'Upload Folders' - Try uploading with the 'Upload Files' method instead of 'Upload Folders', or vice versa.
5. Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
6. Check to see if you are running the latest versions of Java and Flash.
7. Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
8. Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock)
9. Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Upload Folders method.
10. Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
11. Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your Java security settings or proxy configuration.

You can create different file types or folders directly from your Box account. Right-click in the Files and Folders screen or select one of the options from the dropdown menu revealed when you click the New button in the top-left corner. Click on one of the links below to read more about creating items in your Box account:

• Creating Folders
• Creating Google Docs and Spreadsheets
• Microsoft Office files
• Box Bookmarks 
• Video: Creating Folders and Workspaces

  Creating Folders

• Click the New button or right-click in the Files and Folders screen
• Select New Folder from the dropdown menu
• Enter a name in the Folder Name field
• You can select to either keep the folder private or invite collaborators. If you would like to invite collaborators, enter their names or email addresses in the field and select the access level they will have:
  
• Click Okay

Creating Google Docs and Spreadsheets

You can create Google documents directly from your Box account and share them the way you would any Box document.

1. Click the New button in the top-right corner of the Files and Folders screen
2. Select New Google Doc or New Google Spreadsheet from the dropdown menu
3. Name your Google document and click Okay
4. Edit your Google document and close it whenever you’re finished; it’ll be automatically saved to the Box folder where you created it

Office Docs

You can create documents with Microsoft Office directly from your Box account.

1. Click the New button in the top-right corner of the Files and Folders screen
2. Select New Word Document, New PowerPoint Document, or New Excel Spreadsheet from the dropdown menu
3. Name your Office document
4. Edit your document in Microsoft Office on your desktop and close it whenever you’re finished; it’ll be automatically saved to the Box folder where you created it

Box Notes is easy to use and doesn’t require any extra software, so you can use it to quickly capture ideas and information right in the Box web app. But more importantly, it allows you to work in real-time with your team. At its core, Box Notes is about making it easier to work with others.

Getting started

You can either select the Box Notes button:

Or select New Box Note from the New… menu:

Once you are in a Box Note, you’ll see that formatting options are easily accessible in the toolbar at the top. A second toolbar also appears when you select text, which allows you to add hyperlinks and annotations. And you can always tell which of your coworkers or friends is in the note with you, because their picture will appear in the left margin.

Box Notes are also easy to share. Anyone who is an editor in the folder in which the note lives will automatically be able to access and edit the note. You can distribute them more broadly by sending shared links to your notes, and anyone who isn’t a collaborator in the folder will have read-only access.

Using Box Notes

The ability to work together in real-time and instantly distribute information with just a link has made communications processes more nimble.

We recommend trying Box Notes for any number of needs:

• Meetings: Whether you are in a board meeting, sales meeting or team meeting, you can capture all the critical information in real time with everyone in the room.

• Status Updates: Your team can add all their updates in one note, making it easy to share among the team and more broadly in your company.

• Project Outlines: Create Box Notes to collect all the critical information related to your project, plus outline your project plan and schedule.

• Personal Notes and Lists: You can use Box Notes for your daily to-do list, drafts for blog posts, notes from meetings, and more.

• Marketing Plans: Use Box Notes to brainstorm messaging or develop marketing plans internally or with your agency.

Keep an eye out for Box Notes in your account and give it a try for your next project plan, meeting agenda or to-do list.

Search the Text of Files Stored on Box

You can quickly search the text of files you have uploaded to Box.

1. Click the Files icon at the top of the page.

2. Type your search terms in the Search bar. Results will display.

3. Click Search all results to see to where the term displays in each file. Or click an individual file from the results to preview it.